Customer Protection

Refund & Shipping Policy

Because our sweets are perishable delicacies, we adhere to a dedicated food-grade quality and fulfillment policy.

1. Eligible Replacement & Refund Scenarios

You are entitled to a free replacement or 100% refund in cases of:

• Package arriving physically damaged or tampered during courier transit.
• Incorrect items received compared to your placed order.
• Non-delivery of verified orders caused by logistical failures.

2. Non-Eligible Scenarios

Due to the perishable nature of fresh sweets, refunds cannot be issued for:

• Incorrect delivery address or wrong phone number provided during checkout.
• Customer unavailability or refusal to accept delivery.
• Personal taste preference.

3. How to Request Assistance

Please report any transit issues within 24 hours of delivery by contacting our support team at shuddhsangam@gmail.com or via WhatsApp at +919525351791 with your order ID and a photo of the received box.